2 days

>>

23 guest speakers

>>

6 workshop organisers

>>

3256 active online audience

>>

2283 likes of the event live streaming

>>

2 days >> 23 guest speakers >> 6 workshop organisers >> 3256 active online audience >> 2283 likes of the event live streaming >>

Chinese Service Design Youth Festival is a 2-day online festival focused on co-design and open innovation. It aims to provide a stage for young Chinese service designers and interdisciplinary service design practitioners to showcase themselves, connect with more potential resources, and discuss innovation opportunities in service design and related topics.

The event comprises different sections: Icebreaking Activities, Theme Talk, Project Sharing, Roundtable Discussion, and Workshop Market. 

My role:
Project manager | Co-designer | MC

Project Achievements

#Co-created an interactive and artistic Miro board as the main meeting and interacting place of the online festival

#Planned and held the festival within 1 month

#Built up and co-designed with a temporary project-based team with 16 members

#Invited 23 guest speakers and 6 workshop organisers from academia and industry based in China or overseas.

#3256 active online audience

#Received 2283 likes of the event live-streaming

Manage a temporary codesign team

To better manage the temporary team and improve teamwork efficiency, we set up four sub-teams and gave out the specific job descriptions and expected work outcomes of each team when we recruited codesign team members. We also provided references to help them better understand the deliveries for each stage of work and align with other sub-teams.

Using service design thinking in event planning

We regarded the whole event as a service journey, considering the audience experience and touch points in the stages before, in and after the main 2-day festival. Audiences were invited to join the WeChat groups, in which we held three times ice-breaking activities the three days before the festival launch. During the festival, we promptly produced sketches of the highlights of guest talks and posted them to the audience groups and on social media to increase participation and engagement.

Service blueprints were used flexibly multiple times in the event planning and coordinating with guest speakers to improve communication efficiency. Sub-teams were assigned different tasks(actions) backstage in a timeline flow, which supported the ‘visible’ activities happening onstage. Actions were connected by arrows to suggest different relationships.

Coordinate six workshops

To better coordinate six online workshops and ensure they would be organised smoothly, we arranged a guide training for workshop organisers who were unfamiliar with arranging online workshops about the Miro and shared tips and essential principles of online workshops. Workshop organisers were also provided with a template as workshop supporting material.